Help Center
Quick Links
Getting Started
iDrive EZ Traffic School is a California DMV-licensed, court-approved online Traffic Violator School that allows eligible drivers to mask a traffic violation, prevent points from appearing on their driving record, and reinforce safe driving knowledge.
You may be eligible if:
- You received a traffic citation for a minor moving violation
- You received court permission to attend traffic school
- You have not completed traffic school within the last 18 months
- Your violation qualifies under California Vehicle Code 1808.7
- You do not hold a commercial license (unless cited in a non-commercial vehicle; additional steps apply)
You will need:
- Your full name
- Email address
- Court name or court code
- Citation/ticket/docket number
- Driver License number OR birthdate (if no CA DL)
The course meets DMV requirements. There is no timed requirement, but the average student finishes in 3–4 hours.
Account & Login Support
Your account is created automatically when you purchase the course. You will receive a welcome email with your login details.
Click Log In → Forgot Password and follow the reset instructions.
Try the following:
- Use the same email used at purchase
- Reset your password
- Clear browser cache
- Try a different browser (Chrome recommended)
Still having trouble? Contact support at support@idriveez.com
Course Navigation
The course is broken into easy-to-read lessons with short quizzes along the way. A 25 question final exam is required to complete DMV requirements.
Yes — the entire course is mobile-friendly and works on phones, tablets, and computers.
Yes — your progress automatically saves.
The exam is multiple choice. Most students pass on the first try. If not, you may retake the exam for free.
Certificate Processing
DMV requires schools to process certificates within 3 court business days.
iDrive EZ offers same-day electronic submission when:
– You finish Monday–Friday,
– Before 2:00 PM Pacific Time
Completions after 2 PM, weekends, or holidays are processed the next business day.
Your official completion is submitted electronically to your court.
Student copies are not accepted by California courts or DMV.
Upon course completion, you can download a copy of your completion certificate from your course dashboard, for your records.
You will receive:
- A “Course Completed” email
- A “Certificate Submitted” confirmation
- Your court may update your case status within 7–10 days, and you can check the status at: http://courtcertservice.com
Contact your court directly and provide:
Your full name
Citation number
Date of course completion
If needed, email us at support@idriveez.com and we will resend the certificate.
Court & Eligibility Questions
Yes. You must receive permission from your court before enrolling.
Your conviction may still appear on your driving record.
Refunds cannot be issued for lack of eligibility.
Commercial license holders may attend only if:
- They were cited in a non-commercial vehicle
- They complete the course
- After the court and DMV finish processing, you must contact your local DMV Driver Safety Unit to request point masking
Payments & Refunds
We accept all major credit and debit cards, google pay, and more.
iDrive EZ’s 14-Day Money Back Guarantee
We’re confident you’ll love our EZ, fast, DMV-approved course, but if you’re not satisfied, we offer a 14-day Money-Back Guarantee from the date of purchase.
To be eligible for a refund:
- Your request must be submitted within 14 calendar days of purchase.
- You must NOT have progressed past more than lesson three, completed the final exam, or received a certificate of completion.
- Refunds will be issued to the original payment method.
Email support@idriveez.com and our team will issue a correction immediately.
Technical Support
Try:
- Refreshing the page
- Logging out and back in
- Switching to Chrome or Safari
- Restarting your device
This is usually caused by:
- Weak WiFi
- Browser issues
- Pop-up blockers
Make sure:
- The browser allows cookies
- JavaScript is enabled
- You’re not using private/incognito mode
Contact & Support
Email:
📧 support@idriveez.com
📧 info@idriveez.com
Phone:
📞 877-617-3413
Business Hours:
Mon–Fri, 9:00 AM – 5:00 PM Pacific Time
Mailing Address:
iDrive EZ Traffic School
717 K Street, Suite 431
Sacramento, CA 95814